Frequently Asked Questions

Can my relative who is thinking about their care needs come and look around?

Yes, we can link their visit to Woodheyes with an assessment discussion to see if we can meet all their needs.  We find a visit by the prospective resident is usually the most effective way for them to see our environment and make an informed choice about their future care and for them to feel involved in the process.

 

Do the residents have their own bedroom?

Yes. All our bedrooms are for single occupancy, but we can accommodate up to two couples in two of our twin bedrooms.  There are also four interconnecting bedrooms where couples can be in rooms next to each other.

 

Can a resident bring items of furniture from home?

Yes, if they would like to. We are happy for our residents to personalise their room with their own pictures and ornaments, and smaller items of furniture and belongings if they so wish.

All our bedrooms are individually and professionally decorated and fully furnished to a high standard.  We provide a wardrobe, chest of drawers, bedside cabinet and lighting, armchair and a breakfast table and occasional tables are also available if required.  Our beds are either divan or hospital beds (depending on individual needs) and we provide personal bedding and towels.  If requested by the District Nurses, we can usually access mobility equipment such as a rotunda free of charge, but this is not always guaranteed by the NHS.

 

What is included in the care fees that Woodheyes charges?

Our fees include all costs associated with accommodation, care, meals, laundry and our organised activities and entertainments.

 

What’s not included in the care fees?

Daily newspapers and magazines which we can arrange to have delivered. Hairdressing and chiropody are also available via appointments arranged by Woodheyes .  Items of laundry that require dry cleaning.  Any charges made by opticians, private doctors or supply of hearing equipment.

 

How do I know if Woodheyes is the right care home for my relative?

The best way to find out is to visit and have a look around Woodheyes. By visiting us and talking to our staff and other residents you will probably be able to tell whether our environment is suitable for your relative.

 

If I like Woodheyes, how do I know if Woodheyes can meet my relative’s care needs?

We can meet your relative and discuss their care needs and requirements. We will carry out a detailed care assessment to ensure we can meet a prospective resident's emotional and care needs.  This discussion can take place at home, at a hospital or here at Woodheyes.

 

Do you offer Residents Day Care?

Day Care is often a good starting point, as we can gain a broader knowledge of the individual’s care needs, while they are in our environment.  Most day care residents make a regular visit each week, but we are happy to discuss your individual requirements. Day Care is from 9.00 am to 6.00 pm

 

Do you offer Residents Respite Stays?

Yes, we are sometimes able to accommodate respite, convalescence and holiday stays. You can choose the duration of the stay with a minimum stay of two weeks.

 

Can a Prospective Resident come and try Woodheyes out before making a decision a live there permanently?

Yes, of course.  Most prospective residents stay for one month, before they make the commitment to make Woodheyes their permanent home. This “trial” stay gives the individual an opportunity to try us out, and give you and your family peace of mind and time, before making this important decision.

 

What care needs do you cater for?

Our residents have a wide and varying range of care needs; most residents tend to fall into two categories.  Some of our residents have physical care needs due to their medical conditions and difficulties with mobility, and others need our emotional support and daily input to ensure they are safe and stimulated.

Many residents live at Woodheyes for many years, and as their individual care needs increase they become more dependent and we therefore increase our care and support accordingly.

 

Do you take Residents with Dementia?

Yes, we support many residents who have mild to moderate dementia.  We are not equipped to care for those individuals whose behaviour has become difficult.  Some residents have been formally diagnosed with dementia and some have become forgetful, with poor short-term memory and require our care and support.

 

Do you take residents with incontinence?

Yes, we are sensitive to our residents’ continence, providing support in a dignified and respectful manner.  Residents are supported with continence aids such as pads, catheters and stomas (these are supplied either by the District Nurses or the resident themselves).

 

Do you help residents with their personal care?

Yes, we support all our residents with all aspects of personal care, such as bathing, showering, washing, dressing, hair care, etc.  We create an individual care plan for each residents daily care needs.  The care plan is reviewed with the resident on a monthly basis to ensure we continue to meet their requirements and expectations.

 

Can you help residents with limited mobility?

Yes, many of our residents have difficulty with their mobility and use Zimmer frames, stick and other mobility aids such as a hoist.

 

Can you help residents with limited eye sight?

Yes, many of our residents have reduced vision, and most wear glasses.  We are experienced caring for residents who have partial sight.

 

Can you help residents with limited hearing?

Yes, many of our residents have hearing difficulties and wear hearing aids.  We are experienced caring for residents who are deaf and those who have reduced hearing.

 

What does a resident need to bring with them?

They will need to bring personal clothing, their personal toiletries and all their medication.  Please remember to bring their glasses, hearing aid, walking stick or Zimmer frame and any equipment that they use on a daily basis.  All personal items required to be named.

 

Can a resident eat their meals in their bedroom?

Yes, if they would like to, we will serve all their meals in their bedroom.   However, our residents are encouraged to eat lunch in the dining room with the other residents, and enjoy this sociable and stimulating environment.

 

Can a resident have a newspaper delivered?

Yes.  We will contact the local newsagent and arrange delivery of a newspaper and magazines.  The newsagent will send the invoice to the resident or a relative at the end of each month.

 

Can a resident make and receive telephone calls?

Yes.  We have several cordless phones in the office which the resident can use either in the privacy of the office or in their own room.

 

What happens about laundry facilities?

All laundry is managed on site by our laundry assistant with the assistance of our care staff. We ask that the residents clothing is named before entering the home with name buttons or labels for the avoidance of items getting lost.  The laundry costs are included in our weekly care fees.

Dry cleaning is arranged outside the home, at an additional cost.  Arrangements can be made to take and collect dry cleaning on behalf of the resident.

 

Do you cater for special diets?

Yes.  We are happy to accommodate dietary needs and requirements. Your special requirements such as food allergies and intolerances will be discussed prior to your arrival.

 

What happens when a resident needs a visit from a doctor or the district nurse?

Home visits are arranged for the doctors and the district nursing team, whenever they are needed.

 

Can a resident keep their own GP?

Yes, if the individual is moving into Woodheyes from the Leicester Forest East area, their existing doctor will usually be agreeable to keep them as their patient. If they are moving to Woodheyes from another area, we will make arrangements for the resident to be registered with the local doctor's practice.

 

What happens when a resident needs a visit from the Physiotherapist or Continence Nurse?

We will request the support from the NHS Physiotherapist and the Continence service whenever our residents require their support, for equipment or continence aids.

 

What happens when a resident needs a Chiropodist, Dentist or Optician?

Woodheyes make arrangements for these services on a regular basis.  Some of our residents prefer to continue using a local provider, with whom they have built up a rapport and we are happy to help with those arrangements.

 

What happens about hairdressing appointments?

We have our own Hairdressing Salon at Woodheyes.  This means our residents benefit from a professional hairdressing environment and our local hairdresser visits frequently.  Some of our residents prefer to continue using a local provider with whom they have built up a rapport, and we are happy to help with those arrangements and will discuss frequency of visits with preferred hairdresser.